MortDispatch
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Dispatch software for removal companies

Know where every call and every driver stands.

One map with every driver, every active call and every scheduled pickup. Drivers get one job at a time on their phone. Every acknowledgement, arrival and mile is recorded as it happens.

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Works with the GPS tracking you already run. No hardware to install.
app.mortdispatch.com/dispatch
Crews
Multiple drivers on one call
Mileage
Distance per call, tracked automatically
Record
Audit log of every state change
Contact
Text messaging inside the call
The console

Built for the dispatcher taking the call at 3am.

Dense, keyboard-driven screens that hold a full shift of work without scrolling. Light and dark, because half of this job happens at night.

Board

Every call grouped by where it actually is.

Assigned, acknowledged, en route, on scene, pickup complete. Late calls sort to the top of their column. Switch to the map when you need geography instead.

  • Active and scheduled calls in one queue
  • Assign one driver or a crew of two
  • Overdue and urgent carry a glyph, not just a color
Audit trail

Who did what, and when they did it.

Every call keeps its own record: the acknowledgement, the departure, the arrival, the pickup, the dropoff, and the miles between them. Each entry names the person or the rule that caused it.

Assigned Acknowledged En route On scene Pickup complete Dropoff complete Overdue Urgent
Driver app

Drivers see one job, not a dashboard.

The same app, narrowed to the work in front of them: one call, one route, one button. Acknowledge, start driving, arrive, complete. Each press updates dispatch and writes to the audit trail.

  • Runs in the phone browser, nothing to install
  • Map follows their van instead of the fleet
  • Text dispatch without leaving the call
Automations

Your dispatch rules, written down and enforced.

Every event in MortDispatch is a hook. Attach a script and it runs when that event fires: chase an unacknowledged call, text a facility before the van arrives, require a second crew member, send overnight work to whoever is on call.

Escalate unacknowledged Live 
rule "Escalate unacknowledged"
on call.assigned
do
  wait 4 minutes

  if call.acknowledged_at is empty
    sms.send(to: call.assignee, body: "ACK REQUIRED: {call.number}. Reply Y.")

    wait 3 minutes
    if call.acknowledged_at is empty
      call.set_priority(urgent)
      dispatch.escalate(call, to: drivers.on_call())
    end
  end
end
Hooks you can attach to
call.created call.assigned call.acknowledged call.enroute call.on_scene call.pickup_complete call.dropoff_complete call.overdue driver.eta_updated driver.shift_start driver.offline message.received
Test on real history
Replay last month through a rule and read the exact texts it would have sent.
Simulate before Live
Run it against today's work and record what it would have done. Nothing sends until you say Live.
Assistant

Describe the rule. It writes the script.

Tell Assistant what should happen and it drafts the rule, reads your current board to check it makes sense, and compiles it before offering to add it. You can edit the script it produces, or write your own.

Roles

Three roles, and anyone can take a call.

Add people, change their role, and the app changes with it. Owners and managers cover calls themselves when the night gets busy, and the record shows it.

Driver Own work only, one call at a time
Manager Full board, assigns crews, writes rules
Admin Users, billing, integrations, audit export
Reporting

Know whether this month ran slower than last.

Response time from the call landing to your crew at the door, broken into the parts you can do something about: how long dispatch sat on it, how long the acknowledgement took, how long the crew was on scene. Read it over a shift or a month.

  • Median and p90, so one bad night cannot hide behind an average
  • Time to acknowledge, per crew member
  • The pickup locations that consistently run long

Every figure comes from the same audit trail the calls keep, so a number on this page always has a timeline behind it you can open.

Pricing

Priced on drivers. No per-call fees.

Per month, billed monthly. Automations and Assistant on every plan. Cancel whenever.

Starter
1 to 5 drivers
$129 /mo
  • Live map and board
  • Full audit trail
  • Roles and user management
  • Automations and Assistant
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Most common
Crew
6 to 20 drivers
$299 /mo
  • Everything in Starter
  • GPS provider integrations
  • Automatic mileage per call
  • Built-in text messaging
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Fleet
Unlimited drivers
$599 /mo
  • Everything in Crew
  • Multiple locations
  • Audit export
  • Onboarding and rule setup
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See it running a full shift in twenty minutes.

Bring a normal week of calls. We will set up your facilities, your crews and your first two rules on the call.

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